Why does Windows display 'Driver is Unavailable' for Bluetooth?

Explanation

When connecting your printer to a Windows device, you may encounter a "Driver Unavailable"notification for Bluetooth. This is a normal behavior caused by differences in how USB and Bluetooth printing methods handle print tasks. No action is required.

Solutions

Follow the guide below based on your preferred connection method:

1. Using the Printer via USB Cable

• Connect the printer to your device using a USB cable and configure it via the guide below:
  Step-by-Step Guide:
  https://knaon.com/blogs/knaon-y813-bt/how-to-use-printer-on-windows-via-usb-cable

2. Using the Printer via Bluetooth

• Enable Bluetooth on your device and pair the printer using the guide below:
  Step-by-Step Guide:
  https://knaon.com/blogs/knaon-y813-bt/how-to-use-printer-on-windows-via-bluetooth

Important Notes

• Ensure only one connection method (USB or Bluetooth) is active at a time to avoid driver conflicts.