Shipping Policy
Delivery Service
KNAON store currently ships to the United States and selected international countries/regions.
For orders shipped within the United States, free standard shipping is available for all orders. Express shipping is also available for an additional fee of $15.
For orders shipped to other supported countries/regions, free standard shipping is available on orders of $79 USD or more. For orders under $79 USD, a standard shipping fee of $12 USD will be charged.
*We cannot deliver to the following U.S. areas:
Alaska
Hawaii
Guam
Puerto Rico
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
We employ the services of trusted carriers including USPS, UPS, FedEx, or Amazon logistics carriers to ensure your package arrives at your destination safely and securely. All you need is to provide us with the correct street address and contact details when checkout. We do not accept PO Box addresses.
Please note that you can contact us to modify the address within 12 hours after placing an order. After 12 hours, changes are not guaranteed. If you need to make modifications, please contact us as soon as possible. We will do our best to assist you, but if the package has already been shipped, it may not be possible to intercept it and you may need to cover the shipping costs yourself.
Shipping Time
Order processing time can take between 0-1 business day.
Standard Shipping - United States
Package shipping time can take between 3-4 business days.
Free shipping for all U.S. orders.
Express Shipping - United States
Package shipping time can take between 1-2 business days.
An additional shipping fee of $15 will be charged.
Standard Shipping - Other Supported Countries/Regions
Package shipping time may vary depending on the destination country/region and local carrier service.
Free standard shipping is available on orders of $79 USD or more.
For orders under $79 USD, a standard shipping fee of $12 USD will be charged.
We are not responsible for the deviation of estimated transportation time caused by logistics carriers, customs processing, local delivery conditions, or natural disasters.
Shipping Support
Our site is always available ，That means your orders can be placed 24/7. However, if delayed delivery or out of stock, we will contact you. Our passionate customer support team is happy to help with any questions or concerns. Please contact customer support at support@knaon.com
